Strategic Consulting

• Raised Money - DONE
• Hired initial team - DONE
• Product launched - DONE
• First customers onboarded - DONE
• Happy customers - DONE

It's all going beautifully.  Your investors are pleased and already talking about further growth and investment.

However, history may not repeat but it does tend to rhyme. It tells us there may be clouds on the horizon. As you further accelerate the business there are risks that may emerge such as:

• Engineering is overwhelmed by support, and product releases get delayed.
• Engineering is getting frustrated about being pulled into customer issues.  "Just let me build the product".
• Your 100th employee is not as enthusiastic to work weekends as your 10th employee.
• New customers demanding features to close a deal forcing Product to de-prioritize existing customers.
• The leader who was great at managing a team of 6 is struggling to manage a team of 26.
• The team is showing signs of stress that is risking customer satisfaction.
• You begin to wonder if your current operational structure will support your ambition.

These types of issues have emerged in high growth companies time and time again.  

If you are already seeing some of these challenges starting to emerge, or if you have a leader who is struggling with scale, or you just want to discuss what risks may emerge, lets have a chat.

Contact me below for an initial discussion.

Your business is operational, you have an established customer base, your processes and tools have been in place over a number of years.

As with sport, its talent that gets you there but continual improvement that keeps you there.  The best athletes in the world are identified for their talent, but once brought onto a team they are surrounded by experts who help them in all aspects to ensure performance - diet, hydration, massage, physiotherapy, physiology, branding, etc. Its the same in business.  

When you built your business, you delivered great performance and you expect it to be sustained. 

However, over time you may see issues such as:

• Customer sat scores are declining.
• Key partners are complaining about support.
• Time to fix is increasing.
• Engineering and Support are no longer aligned.
• Professional Services profit is declining.
• Customer renewal rates are declining.
• Employees don't seem to be fully engaged and on board with the management direction.
• Your leaders seem distracted and you question their commitment to the mission.
• The business just seems to have lost that sense of urgency it had in the past.

Apart from the above there can be significant external changes such as acquisition/divestitures which need to be managed.

If you are concerned about current or potential future challenges, I am available to engage on a project basis or I can be retained strategically for the long term in an advisory, fractional leadership, or mentorship role.  

Contact me below for an initial discussion.